POLICY

POLICIES AND PROCEDURES

By scheduling services with us you are agreeing to the terms and conditions outlined below.

SERVICES PROVIDED AND SCHEDULING

Roaming Rovers LLC. offers 1:1 dog training in the form of private lessons, scheduled dog walking services, as well as in home boarding just outside of Wilmington, OH.

TRAINING SERVICES

Before any program is paid for, clients must complete all of the following: The review and completion of the ROAMING ROVERS LLC. training questionnaire which is emailed to potential clients directly. This allows ROAMING ROVERS LLC. to review in detail the different behaviors etc. as listed by the owner. The information provided ultimately allows ROAMING ROVERS LLC. to create a custom training program based off the needs and training goals of the client. Clients will also need to commit to an in-person meet and greet at their home. Since a portion of the training is done in home, it is important to see the dog, as well as the owner, in the home where the majority of the time is spent. Meet & Greets usually last 30-60 minutes and are completely FREE to the owner. Just like the questionnaire, this allows ROAMING ROVERS LLC. to do a full evaluation of the current situation between owner & dog.

WALKING SERVICES

DOG WALKING SERVICES ARE CURRENTLY NOT BEING OFFERED AT THIS TIME!

IN HOME BOARDING

Located on two acres of land just outside of Wilmington, OH, we offer in-home boarding to balanced dogs that are neutral/social with other pets (I have 3 dogs), as well as being good around a young child (I also have a two year old son). Your dog will have their own personal space to eat, sleep and decompress, but will mostly hang out inside, as well as outside with our family on our lovely property. Any dogs that board on our property MUST COMPLETE A TRAINING PROGRAM TO BE ELIGIBLE. An in person meet and greet is required before any reservations can be made, and we only book dogs from one household, or multiple homes that already know one another. Once you have booked your stay with us, we will happily provide photo/video updates throughout the duration of your dog’s visit.

HOURS OF OPERATION AND BILLING

Regular hours are Monday – Friday 9:00a-5:00p. Walking services are scheduled in 2-hour time blocks within those hours. All midday walks will be scheduled in your assigned time window. If you are unsure of your assigned time window, email roamingroversohio@gmail.com Please note that Roaming Rovers LLC will do their best to walk your dogs during the 2 hour window listed by you, the client, but there may be a possibility the walks may be earlier, or later depending on the schedule of your walker that day.

Off-hour services may be requested for evenings (5:00p-10:00p), or weekends; they are not guaranteed until walker availability is confirmed. Off-hour visits are billed at time and a half from your regular rate, and a 2-hour time window is still required. Evening visits must be requested by 9:00a the same day. Morning and weekend visits require 24hrs notice for scheduling.

HOLIDAYS

Regular services are not held on all major holidays. Services may be requested, but are not guaranteed until walker availability is confirmed. Holiday visits are billed at twice your regular rate. Annual holidays include: New Year’s Day, Memorial Day, Independence Day (Fourth of July), Labor Day, Thanksgiving and Black Friday, and Christmas Day. Holidays that fall on a weekend may be observed on the Friday preceding or Monday following, as based on the Federal Holiday Calendar. Christmas Eve is calendar-dependent, but only billed at the off-hour rate.

WALKING SERVICES – DETAILS

Walking services offered are in 15, 30, 45 and 60 minute visits, and are scheduled in 2 hour time-blocks. *Please note that ROAMING ROVERS LLC will do their best to walk your dogs during the 2 hour window listed by you, the client, but there may be a possibility the walks may be earlier, or later depending on the schedule of your walker that day.   The visit begins when the walker enters your home and ends when they exit. The visit time includes any additional requests that have been made, including but not limited to refilling water, serving meals, giving medications.

The client is responsible for updating the Roaming Rovers LLC. directly with any changes pertaining to your dog’s routine. Examples of routine changes include, but are not limited to: dog’s location in the home, i.e. no longer crating; specific walking or training instructions; to not allow dogs to go in the yard; and to no longer feed.

If you reside on a street or neighborhood that has specific parking instructions, please make Roaming Rovers LLC.  aware of this ahead of time. 

The same walker will be provided on a regular basis. In the event your walker is not available to walk your dog(s) a substitute will be scheduled and you will be notified of any changes before your schedule walk.

AGREEMENT TO PARTICIPATE AND LIABILITY WAIVER

Roaming Rovers LLC. is fully insured.

BY PROCEEDING OR SCHEDULING SERVICES, in consideration of the services rendered by Roaming Rovers LLC. to my dog(s), I acknowledge reading, understanding, and accepting the statements herein.

I understand certain “activities” that my dog may participate in, including walks, one-on-one play, movement outside involve risk and possible injury, including but not limited to: Sprains, strains, bites, broken bones; Motor vehicle accident during transportation; and Fatigue, dehydration, nicks, cuts, or death. I further understand that not each and every potential risk can be listed above but, nonetheless agree that the benefits associated with dog socialization outweigh the possible risks, therefore, I hereby voluntarily release, forever discharge, and agree to hold harmless and indemnify Roaming Rovers LLC. and its agents, successors, heirs, from any and all liability, claims, demands, actions, or rights of action, which are related to, arise out of, or are in any way connected with my dog’s participation in activities with Roaming Rovers LLC., including those allegedly attributable to the negligent acts or omissions of Roaming Rovers LLC. or their staff.

AUTHORIZATION OF MEDICAL CARE

If my dog is ill or injured while participating in activities with Roaming Rovers LLC., Roaming Rovers LLC. will make every reasonable effort to reach me pursuant to the contact information I have provided. However, if Roaming Rovers LLC. is unable to reach me, I consent to Roaming Rovers LLC. seeking appropriate veterinary care and I accept responsibility for any and all associated expenses. Roaming Rovers LLC. will not pay any portion of veterinary expenses associates with seeking medical care for my dog if so necessary.

ALLERGIES, SPECIAL DIETS, MEDICATIONS

I agree that I will disclose to Roaming Rovers LLC. any allergies my dog may have. I further agree to disclose to Roaming Rovers LLC. any special dietary needs or medications my dog may require if necessary during activities with Roaming Rovers LLC.

VICIOUS TENDENCIES

I affirm that I am not aware of any vicious tendencies by my dog(s).  Roaming Rovers LLC. will not knowingly service any dogs with aggressive or vicious tendencies without proper introduction, notification and prior consultation.

PHOTOGRAPHS AND STATEMENTS

I authorize use of my dog’s visual image(s) and statements in newsletters, posters, and other materials.

AGREEMENT TO PAY

Roaming Rovers LLC. accepts cash, checks, credit card via the Square App and Venmo cash transfers. I agree to pay the service rates in effect for my dog’s participation in activities with Roaming Rovers LLC. Payments are due weekly after services have been completed.  Invoices will be emailed to clients on Friday's, and payment must be received by no later than Sunday at 2p.m. A minimum late fee of $25 may added for past-due payments (48 hours after last service rendered). Bounced or returned payments will have a minimum $35 fee.

*THERE ARE ABSOLUTELY NO REFUNDS ON PACKAGE PRICES*

DAMAGE

I accept the responsibility of paying for any damage to personal property, and/or equipment caused by my dog(s) when out on walks.

FEES, APPLICABLE LAW & VENUE

Should Roaming Rovers LLC., or anyone acting on their behalf, be required for any reason to incur attorney fees and costs to enforce or defend this agreement, I agree to indemnify and reimburse Roaming Rovers LLC.  for such fees and costs. Further I agree and understand that any disputes arising out of this Agreement will be decided pursuant to the laws of the State of Illinois.

RIGHT TO DECLINE

I understand that Roaming Rovers LLC. reserves the exclusive right to decline participation or to terminate participation in activities with Roaming Rovers LLC. to any dog at any time for any reason.